Data Controller

Hayley Lord

White Raven Resourcing Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone: 01925 967301

Email: info@whiteravenresourcing.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Credit reference information
• Health information (including dietary requirements, allergies and health conditions)
• Health and safety information
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Call recordings
• Records of meetings and decisions
• Identification documents
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Health and safety information

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Date of birth
• National Insurance number
• Copies of passports or other photo ID
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information
• Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
• Security clearance details (eg basic checks and higher security clearance)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • As a recruitment business, we are acting on behalf of the client to source the right candidate for the role available. The candidate provides their information freely to ensure they can gain employment in a role most suited to their needs and background. Collecting the information required enables us to provide this service to both our clients and candidates to the best of our ability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract
• Legitimate interest:
  • In order to provide our service, we require to store business contact details on the decision makers within the clients business so we can ensure liaise freely with clients whilst providing our recruitment service. 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legitimate interest:
  • In order to provide our service, we require to store contact details for business decision makers so we can promote a suitable candidate for one of their vacancies or to source future recruitment contracts.
• In order to provide our service, we require to store contact details for candidates so we can promote a suitable vacancy for one of our clients to enable the candidate to source suitable employment.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We are legally required to gather information in order for us to perform pre-employment checks to ensure the candidates we are referring have the correct Right to Work in the UK.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • As a recruitment business, we are required to gather information about the candidate we are referring for a vacancy. the candidate provides their information freely to ensure they can gain employment in a role most suited to their needs and background. Collecting the information required enables us to provide this service to both our clients and candidates to the best of our ability.

Where we get personal information from

• People directly
• Legal and judicial sector organisations
• Publicly available sources

How long we keep information

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Who we share information with

Others we share personal information with

• Financial or fraud investigation authorities
• External auditors or inspectors
• Organisations we’re legally obliged to share personal information with
• Other relevant third parties:
  • We will share candidate CVs information with companies which require information in order to make a decision of employment. This will be agreed with the candidate prior to transfer of data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

9 July 2024